1. Scope
This policy applies to paid Silver and Gold subscriptions, including monthly and annual billing, and Full G.P.S. Response Top-Ups purchased from Cerinne, Inc., a Massachusetts corporation and home of Real Life G.P.S.
2. Try the service without a card
Registration currently starts a seven-day free trial with no card required, including up to five Full G.P.S. Responses. Full G.P.S. trial access ends at seven days or after five responses, whichever comes first; exhausting those responses does not necessarily end other time-limited trial features. The trial does not automatically convert to a paid subscription. A free trial is not a paid charge and has no payment to refund.
3. Canceling your subscription
You may cancel your Real Life G.P.S. Silver or Gold subscription at any time. Cancellation prevents future renewals, and your paid access generally continues through the end of the current monthly or annual billing period.
Cancellation and a refund request are separate actions, and cancellation does not itself delete your account. Use the existing subscription-management options in your account, or contact support@cerinne.com for help.
4. Subscription payments
Subscription payments are generally nonrefundable, and Cerinne does not routinely provide prorated refunds for unused subscription periods.
However, customer satisfaction matters to us.
5. Requesting a refund review
If you experience billing errors, technical difficulties, inability to access paid features, or significant dissatisfaction with the service, you may request a refund by emailing support@cerinne.com.
We review refund requests individually, considering the nature of the issue, the circumstances of the purchase, the customer’s experience, and any attempts to resolve the problem.
Depending on the circumstances, Cerinne may provide a full refund, partial refund, or another appropriate resolution.
6. Full G.P.S. Response Top-Ups
Full G.P.S. Response Top-Up purchases are generally nonrefundable, but billing errors and service problems may qualify for review.
Top-Ups are one-time purchases of additional response credits. Credits remain stored after paid membership ends, but their use still requires an eligible paid membership; a retained balance is not independent service access.
7. How to request a refund
Email support@cerinne.com with the purchase date, the subscription or Top-Up involved, the reason for the request, and a receipt or payment reference if available. Support may ask you to verify ownership of the purchase. Do not send passwords or full payment-card details.
Approved refunds are processed through the original payment method where supported. Receipt of a request does not itself mean approval. Bank or card processing times vary and are controlled by your payment provider.
8. Legal rights
Nothing in this policy limits refunds or other consumer rights required by applicable law. Mandatory consumer rights always take precedence over the general restrictions above. Billing errors, duplicate charges and legally required refunds must be addressed appropriately. Contact support@cerinne.com for investigation; the individual-review approach does not replace mandatory rights.